Privacy Policy
Last updated: January 1, 2026
Introduction
10X ERP (“we,” “us,” or “our”) operates the website 10xerp.com (the “Site”) and provides a cloud-based enterprise resource planning platform (the “Service”). This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors to our Site and users of our Service.
By accessing our Site or using our Service, you agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Site or Service.
Information We Collect
Information You Provide
When you interact with our Site, you may voluntarily provide personal information, including:
- Contact Form Submissions: Name, email address, phone number, company name, job title, role, company size, and the content of your message.
- Demo Requests: Information provided when scheduling a product demonstration through our third-party scheduling tool (Calendly).
- Email Communications: Any information you include when emailing us directly.
Information Collected Automatically
When you visit our Site, we automatically collect certain information through analytics services, including:
- Usage Data: Pages visited, referring URLs, time spent on pages, and general navigation patterns.
- Device Information: Browser type, operating system, screen resolution, and device type.
- Location Data: Approximate geographic location based on IP address (country and region level only).
UTM and Marketing Parameters
When you arrive at our Site through marketing links, we may collect UTM parameters (source, medium, campaign, term, and content) attached to the URL. These help us understand which marketing channels and campaigns are effective. UTM data may be associated with your contact form submission if you fill out a form during that visit.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and contact form submissions
- Schedule and conduct product demonstrations
- Provide, maintain, and improve our Site and Service
- Send you information about our products and services that may be relevant to your business (you can opt out at any time)
- Analyze Site usage and trends to improve the user experience
- Measure the effectiveness of our marketing campaigns
- Comply with legal obligations and protect our rights
Cookies and Analytics
Our Site uses Vercel Analytics and Vercel Web Vitals to collect anonymized usage data. Vercel Analytics is a privacy-friendly analytics service that does not use cookies for tracking and does not collect personally identifiable information.
Vercel Analytics collects aggregated, anonymous data about page views, performance metrics, and visitor counts. This data helps us understand how our Site is used and identify areas for improvement.
Our Site may use essential cookies necessary for basic Site functionality (such as session management). We do not use third-party advertising cookies or cross-site tracking cookies.
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain Site functionality.
Third-Party Services
We use the following third-party services that may process your information:
- Vercel: Website hosting and analytics. Vercel processes usage data in accordance with their privacy policy.
- Calendly: Demo scheduling. When you book a demo, Calendly processes the information you provide in accordance with their privacy policy.
We do not sell, rent, or trade your personal information to third parties. We only share your information with service providers who assist us in operating our business, and they are contractually obligated to protect your data.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact form submissions are retained for as long as needed to respond to your inquiry and maintain a record of our communications. For prospective customers, this data is typically retained for up to 24 months from last contact.
- Analytics data is retained in aggregated, anonymized form and cannot be linked back to individual users.
- Customer data processed through our ERP Service is retained in accordance with our customer agreements and applicable data processing addendums.
You may request deletion of your personal information at any time by contacting us at info@10xerp.com.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL
- Secure cloud infrastructure with access controls
- Regular security assessments and monitoring
- Employee access limited to those who need it for their work
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
All Users
Regardless of your location, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Opt out of marketing communications at any time
California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including:
- Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out: We do not sell personal information. If this changes, we will provide a “Do Not Sell My Personal Information” link.
- Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
European Economic Area Residents (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:
- Legal Basis: We process your data based on legitimate interest (responding to inquiries, improving our services), consent (marketing communications), and contractual necessity (providing our Service).
- Right to Portability: You may request a copy of your data in a structured, machine-readable format.
- Right to Restrict Processing: You may request that we limit how we use your data.
- Right to Object: You may object to our processing of your personal data.
- Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at info@10xerp.com. We will respond to your request within 30 days.
Children's Privacy
Our Site and Service are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
For material changes that significantly affect your rights, we will provide prominent notice on our Site or notify you directly.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: